Contractor's Customer App Turns Every Completed Job Into Future Revenue
The relationship shouldn't end at installation. Engaged customers refer more — and refer sooner.
GTR gives your customers a professional, branded post-sale experience — from project documents and real-time updates to direct messaging — so your company stays top-of-mind long after the project is done.
The highest-intent referral window in your business is the 30 days after a great project. Most contractors let it pass without a single structured touchpoint.
Most contractors have no structured way to stay in contact with customers after a project closes.
Homeowners have questions post-install but no dedicated channel — they text a rep, call the office, or leave a frustrated review.
Customers have no idea where warranties, permits, or contracts are stored — leading to avoidable support calls.
'How's the project going?' calls flood the office during high-volume seasons.
The highest-intent referral window — right after a great experience — passes without any activation.
BEFORE GTR
It's storm season. A roofing company is managing 60 active projects. Their phones are ringing constantly with 'what stage is my project at?' questions. Sales reps are splitting time between field work and customer callbacks. Three customers left 3-star reviews — not because the work was bad, but because they felt uninformed.
The Complete Post-Sale Customer Experience.
GTR gives your customers one place for everything — documents, project status, updates, and communication. Not a text thread. Not an email chain. Just your branded app.
THE GTR POST-SALE JOURNEY
Step 1 — Docs & Resources:
Immediately after signing, the customer's contract, warranty, and permit can be made available right within your app. One tap. No hunting through emails.
Step 2 — Project Stages:
As their home improvement project moves through your defined stages — Scheduled, Materials Ordered, In Progress, Final Inspection, Complete — the customer sees every update in real-time.
Step 3 — Push Notifications:
Every stage change triggers an automatic push notification to the customer's phone. They don't have to check — GTR keeps them informed without any action from your team.
Step 4 — In-App Messaging:
If the customer has a question at any stage, they message directly inside the app — routed to the right person on your team. No rep phone numbers shared. No missed texts. One professional thread.
Provide The Best Customer Experience with GTR
#1 - Notifications
Keep them informed. You set up automatic push notifications to be sent whenever their project reaches a new stage. This reduces inbound calls and keeping updates effortless.
#2 - Docs & Resources
Keep contracts, warranties, photos, permits, and other important documents securely stored in one place. Customers can access all of their resources from anywhere at anytime.
#3 - Project Stages
Give customers real-time visibility into their project. Customize stages to match your workflow, and GTR automatically updates the app as progress is made—keeping everyone on the same page.
#3 - In-App Messaging
Communicate with customers through a dedicated messaging channel inside your branded app. Every conversation is organized, searchable, and tied to the customer's project for faster, more efficient communication.
What's Inside Your Customer App
Four features. One connected post-sale experience. Each one reduces friction for the customer — and support volume for your team.
Docs & Resources
Contracts, warranties, permits, and any other customer documents stored securely in the app. Customers access them anytime, from anywhere.
→ FOR THE CONTRACTOR: Eliminates 'where's my contract?' support calls. Builds professionalism and post-sale trust from Day 1.
Project Stages
You define the stages that match your workflow — GTR populates them automatically as each stage is updated in the admin. Customers see exactly where their project stands.
→ FOR THE CONTRACTOR: Dramatically reduces inbound 'status check' calls. Customers feel informed and respected throughout the project.
Notifications
Every project stage update triggers an automatic push notification to the customer's device. No manual outreach needed from your team.
→ FOR THE CONTRACTOR: Proactive communication without effort. Customers who feel informed are more satisfied — and more likely to refer.
In-App Messaging
A dedicated messaging channel within the branded app connects customers directly to your team. All correspondence is visible, logged, and searchable.
→ FOR THE CONTRACTOR: Professional, centralized communication. No more rogue text threads. Customer questions don't fall through the cracks.
Hear directly from the contractors using GTR to grow their business through more referrals, better customer engagement, and measurable results.
★★★★★
"Get The Referral has been an absolute game-changer for our business! The platform is easy to use, extremely well designed, and has helped us generate more quality referrals than we ever thought possible. Our customers love having a simple, transparent experience."
Kyle H.
★★★★★
"Makes it so much easier to track and payout referrals. I have all my customers download our app and get referrals on a regular basis."
Nick R.
★★★★★
"GTR has made it simple to track who our loyal customers are without manually monitoring the process. Offering a referral award is managed once a week with minimal effort. As a company, we are seeing quality leads come in and with the administration being minimal our ROI is efficient."
Kristi C.
★★★★★
"Rarely have I found a software/tool SO intuitive and team SO professional, knowledgeable and prompt! Every aspect from the sales presentation to onboarding has been exceptional."
Jenna E.
★★★★★
"We're a large enterprise company and have had an awesome experience with Get The Referral. The platform has made a real difference in how we manage and grow our referrals."
Shri S.
★★★★★
"Not only do they provide a functional service that accomplishes the goal in which we have failed to execute with our own attempts, but their customer support is phenomenal. I've always loved the culture of their employees and the attention they give to their clients."
Ryan M.
★★★★★
"GTR has been the largest part of our successful referral program to date. The ability to track everything, automatically in one centralized location has allowed us to focus on the things that matter and not spend so much time worrying about the referral management process."
Corey P.
★★★★★
"HIGHLY recommend GTR to any business looking to strengthen their referral pipeline and build a solid foundation of brand advocates. They have a great platform and app with awesome support staff."
Carlos B.
The Customer App Is a Key Part the GTR Referral Engine
The journey from first referral to repeat advocate runs through GTR — capture, automate, reward, and retain. It's all connected.
Make it easy for advocates to share their unique referral links and QR codes with their positive online experience. Learn More
Straight Answers About the GTR Customer App
A contractor customer app is a branded mobile application that gives your homeowner customers a dedicated, professional experience after they sign a contract. GTR's customer app includes project stage tracking, document storage, push notifications, and direct messaging — all under your company's branding.
With GTR, customers remain engaged through real-time project stage updates, automatic push notifications at every milestone, in-app document access, and direct messaging with your team. The relationship doesn't end at the project close — it continues through the referral window.
Yes. Contractors who use GTR's post-sale communication features consistently report higher referral rates in the 30–60 day post-completion window. Customers who feel informed, valued, and connected are significantly more likely to refer friends and family.
You configure your project stages in the GTR Admin Dashboard — for example: Scheduled, Materials Ordered, In Progress, Final Inspection, Complete. When you update a stage, GTR automatically sends a push notification to the customer. No manual outreach required.
That's up to you. In-app messaging is designed to be the primary channel for customer communication during and after the project. It centralizes all customer correspondence in one place — reducing rep phone calls, missed texts, and disorganized threads. Many contractors keep their existing internal tools and use GTR for all customer-facing communication
See What Customer Experience Powered by GTR Looks Like
Your next referral is already in your customer base. GTR keeps them informed, engaged, and connected — so when the right moment comes, referring you is the natural next step.
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